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Medicare Advantage & Prescription Drug Plan CAHPS Surveys

The Centers for Medicare & Medicaid Services (CMS) requires all MA & PDP contracts with at least 600 enrollees to conduct this survey via an approved survey vendor. The surveys are used to help consumers make meaningful comparisons between MA and PDP contracts.

CSS has been conducting this survey since 2007 for both MA & PDP enrollees as well as Fee-for-Service Medicare beneficiaries. We offer high standards for implementation, experience with all the languages currently authorized by CMS, and deep expertise in surveying Medicare beneficiaries.

Additional Details and Options

Modes of Data Collection Available
Mail, Telephone, Internet
Populations
Medicare beneficiaries enrolled in Medicare Advantage and Prescription Drug Plans
Languages Available
English, Spanish, Chinese, Vietnamese, Korean, Tagalog
Standard Sample Size
800
Fielding Time
March - May Annually

Options to Maximize Your Investment in CAHPS Surveys

We can work with you to customize your CAHPS survey to meet multiple reporting or analytic goals:

  • CSS can work with you to develop custom questions that work within CMS guidelines in order to meet additional accreditation or analysis goals.
  • We work with plans to implement off cycle surveys which can provide additional analytic and reporting power.
  • We can support your team's analysis of the official Medicare CAHPS results, including creating key driver analysis that helps identify those items on the survey highly correlated with positive member experience.

Staging: Want to discuss your needs with our team?

Our team is standing by to help you measure, report, and improve the experiences that your healthcare patients receive.

Our research team includes experts with an average of more than 20 years of experience in the fields of consumer issues, healthcare performance measurement, survey research, analysis, and IT solutions.

Talk with an expert