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CSS has been conducting surveys of consumers about their experiences with their health plans since 1997, prior to the first CAHPS surveys. We have been NCQA-approved for HEDIS CAHPS since the program began, and since then we have been approved by CMS Medicare CAHPS, QHP CAHPS, and Medicare HOS surveys.
In addition to standardized CAHPS and Health Outcomes Surveys, CSS conducts custom studies that support health plan accreditation, coordinated care, and complex case management programs. As health plans introduce new programs to improve the quality of care and lower costs, CSS is there to measure the healthcare consumer's experiences. Learn more about our member experience capabilities and offerings below.
Our team is standing by to help you measure, report, and improve the experiences that your healthcare patients receive.
Our research team includes experts with an average of more than 20 years of experience in the fields of consumer issues, healthcare performance measurement, survey research, analysis, and IT solutions.
