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Received a survey from us?

If you have any questions about the survey, please email us at questions@cssresearch.org and reference the 8-digit ID number located on the cover letter between two asterisks (*).

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After Hours Compliance Surveys

Assessing compliance with access standards for after-hours care.

When health plans or other entities need to assess whether their providers are complying with contractual or regulatory standards for after-hours care, they come to CSS. Trained callers reach out to providers during non-business hours to review what instructions or messages are provided.

Additional Details and Options

Modes of Data Collection Available
Telephone
Populations
Primary Care Providers
Survey Instrument
CSS uses client-provided standards when calling
Fielding Time
Flexible - fielding typically takes 2-4 weeks depending on volume of providers
Features of Our Reports
Compliance Reports based on custom standards Reporting is available at the individual, office, group, and network levels

Options to Maximize Your Investment in Provider Surveys

Provider survey packages are fully customizable to meet your needs, whether for a single market or for multiple markets and lines of business:

  • Experience with regulatory standards such those published by the California Department of Managed Health Care
  • Flexible fielding schedules
  • Customizable reports

Staging: Want to discuss your needs with our team?

Our team is standing by to help you measure, report, and improve the experiences that your healthcare patients receive.

Our research team includes experts with an average of more than 20 years of experience in the fields of consumer issues, healthcare performance measurement, survey research, analysis, and IT solutions.

Talk with an expert